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Terms of Sale

Updated on May 22, 2019 (“Effective Date”).

By purchasing Goods from Hollywood Feed you agree to and accept these terms and conditions (“Terms of Sale” or “Agreement”). Certain products and services on our Site may have additional terms that apply (for example, if you enroll in our loyalty program or you subscribe to our Auto Ship subscription program, you also will be subject to the additional rules and terms applicable to those services, if any). If these Terms of Sale are inconsistent with more specific terms applicable to a certain product or service, those other terms will control.

THESE TERMS OF SALE BETWEEN YOU AND HOLLYWOOD FEED, LLC, (“HOLLYWOOD FEED”), GOVERN THE TERMS OF YOUR PURCHASE AND USE OF ANY PRODUCTS OR SERVICES OFFERED BY OR PURCHASED FROM HOLLYWOOD FEED. BY MAKING A PURCHASE FROM HOLLYWOOD FEED, EITHER IN STORE OR ONLINE, YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE AGREEMENT AND WILL ABIDE BY ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN. YOU MAY NOT ACCEPT THIS AGREEMENT UNLESS YOU ARE AT LEAST 18 YEARS OLD.

THESE TERMS OF SALE CONTAIN A CLASS ACTION WAIVER, UNDER WHICH YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT.

Terms of Use

Please review our Terms of Use which governs your use of our website, www.hollywoodfeed.com (the “Site”), incorporated by reference herein.

Privacy Policy

Please review our Privacy Policy , incorporated by reference herein.

The Hollywood Feed Promise

The Hollywood Feed Promise governs all purchases made from Hollywood Feed, for a commercially reasonable time period following the date of purchase:

“If your pet doesn’t love it, or if you don’t love it, we will gladly replace or refund it.”

Some restrictions may apply. Questions concerning the applicability of the Hollywood Feed Promise will be resolved by Hollywood Feed on a case-by-case basis, in Hollywood Feed’s sole discretion.

Order Acceptance

The receipt by you of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell by Hollywood Feed. Verification of identity, ownership of the account, payment authorization, and other payment-related information may be required prior to the acceptance of an order. Orders placed using payment methods without verifiable authorization, or other fraudulent or criminal conduct, constitute improper use of the Site. Hollywood Feed reserves the right, at its sole discretion and without prior notification, to limit the order quantity on any item and/or to refuse service to any customer or cancel any order for any reason. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered and Hollywood Feed reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Your account may also be restricted or terminated for any reason, at Hollywood Feed's sole discretion.

Risk of Loss

With respect to items purchased on the Site and delivered by third-party carrier, risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Hollywood Feed attempts to be as accurate as possible in all content we communicate or make available concerning product(s) and services. However, Hollywood Feed does not warrant that product descriptions or other content provided on packaging or at the time of sale are accurate, complete, reliable, current or error-free. If a product offered by Hollywood Feed is not as described, your sole remedy is to return the product for a replacement or refund pursuant to the Hollywood Feed Promise.

Pricing

Online prices, offers and selection may vary between our retail stores and the Site, and are subject to change. Despite our best efforts, a small number of items may be mispriced. If the correct price of an item is higher than our stated price, we may: (i) complete the sale, in our commercially reasonable discretion, if the incorrect price benefits you; (ii) contact you for instructions before completing the sale and shipping the item(s); or (iii) cancel the order and notify you of such cancellation. Hollywood Feed does business throughout the forty-eight (48) contiguous United States and remits sales tax as required by law.

Auto Ship

By checking "enroll in Auto Ship" on the Site checkout page and placing an order, you agree to the stated terms applicable to our subscription ordering program ("Auto Ship" and Auto Ship Terms”) as may be amended from time to time. The Auto Ship Terms govern your Auto Ship subscription, and are supplemental to these Terms of Sale, the Terms of Service and Privacy Policy that govern the use of our Site, as well as all other applicable terms, conditions, limitations and requirements on the Site that may govern a particular product or service (as amended from time to time). Please read the Auto Ship Terms carefully.

Intellectual Property Rights

Hollywood Feed store locations and products contain and utilize valuable trademarks and service marks owned and used by Hollywood Feed, including but not limited to: Hollywood Feed, the Hollywood Feed design logo, the Hollywood Feed and A Different Breed design marks, the Hollywood Feed dog silhouette design mark, hollywoodfeed.com, among numerous other trademarks used by us (collectively, the "Hollywood Feed Marks"). The Hollywood Feed Marks are registered to and/or otherwise protected by Hollywood Feed under United States, Canadian, and/or international intellectual property laws. Any use of the Hollywood Feed Marks without the prior written permission of Hollywood Feed is strictly prohibited.

Hollywood Feed uses a network of independent product and content suppliers, distributors and other such third parties to supply some of the products and content offered at our store locations and via our Site. All other trademarks, service marks, product names, package designs and company names or logos associated with these products and other such third parties that are not owned by us are the property of their respective owners.

Limitations Regarding Information, Articles and Advice

Hollywood Feed offers information, articles and advice to pet parents for educational purposes only. Any information offered is not intended to diagnose, treat or cure your pet and is not a substitute for veterinary care provided by a licensed veterinarian. For any medical or health related advice concerning the care and treatment of your pet, please contact your regulator veterinarian or local animal hospital.

Disclaimer of Warranties

Hollywood Feed intends for the information and data communicated by us regarding products and services to be accurate and reliable, but as the information and data are compiled from multiple sources, they are provided “AS IS” and "AS AVAILABLE". You expressly agree that your use of products and services offered by Hollywood Feed is at your sole risk. NEITHER HOLLYWOOD FEED NOR ANY THIRD PARTIES WARRANT THE ACCURACY, OR COMPLETENESS OF THE CONTENT PROVIDED IN RELATION TO PRODUCTS AND SERVICES OFFERED FOR SALE. To the extent permitted by applicable law, HOLLYWOOD FEED EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. Some jurisdictions do not allow the disclaimer of warranties; if so, such disclaimers may not apply to you.

Limitation on Liability

IN NO EVENT SHALL HOLLYWOOD FEED, OUR OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, PARENTS, JOINT VENTURES, SUCCESSORS AND/OR ANY OTHER COMPANIES UNDER COMMON CONTROL WITH US BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR RELATIONSHIP WITH HOLLYWOOD FEED, YOUR USE OF THE SITE, THIRD PARTY SITES, PRODUCTS, OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR USE OF PRODUCTS OR SERVICES PURCHASED FROM HOLLYWOOD FEED IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING THEREFROM. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR RELATIONSHIP WITH HOLLYWOOD FEED OR THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY US DOLLARS ($50) OR (B) AMOUNTS YOU'VE PAID HOLLYWOOD FEED IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM. WE AGREE THAT ANY CLAIM BETWEEN US MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Indemnity

You agree to indemnify and hold Hollywood Feed, our officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with us harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (i) your use of products or services purchased from Hollywood Feed, or (ii) your violation of this Agreement. Hollywood Feed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Hollywood Feed. Hollywood Feed will use reasonable efforts to notify you of any such claim, action or proceeding upon its actual knowledge of same.

Class Action Waiver

You may bring claims against Hollywood Feed only on your own behalf. Neither you nor Hollywood Feed will participate in a class action or class-wide arbitration for any claims covered by this Agreement. You also agree not to participate in claims brought by a private attorney general, claims otherwise brought by a plaintiff who is acting in a representative capacity, or consolidated claims involving another person’s account, if Hollywood Feed is a party to the proceeding.

AGREEING TO A CLASS ACTION WAIVER IS AN IMPORTANT DECISION. THIS PROVISION PRECLUDES YOU FROM BRINGING ANY CLASS, COLLECTIVE OR REPRESENTATIVE ACTION CLAIMS AGAINST HOLLYWOOD FEED. THE INFORMATION PROVIDED IN THIS AGREEMENT IS NOT INTENDED TO CONTAIN A COMPLETE EXPLANATION OF THE CONSEQUENCES OF A CLASS ACTION WAIVER, AND YOU ARE ENCOURAGED TO SEEK THE ADVICE OF COUNSEL.

General

We reserve the right to make changes to this Agreement and other service terms, such as our Privacy Policy, at any time. Each time you visit one of our store locations, you should review the then current terms that apply to your transactions. If you do not agree to be bound by the then current terms, your sole remedy is to not complete the transaction.

Together with the Terms of Use and Privacy Policy , this Agreement constitutes the entire agreement between you and us regarding the purchase of any Products or services from Hollywood Feed.

Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. This Agreement is governed by the laws of the State of Tennessee without regard to conflict of law provisions. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The word "including" means including without limitation.

If any provision of this Agreement is, for any reason, held to be invalid, void, or unenforceable, such provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law, or severed from the Agreement, and such severance or modification shall not affect the validity and enforceability of the remaining terms.

This Agreement, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Hollywood Feed's prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The terms of this Agreement shall be binding upon assignees.

CONTACT US

If you have questions about our Terms of Sale, contact us by:

  • E-mail: bark@hollywoodfeed.com
  • Regular Mail: Hollywood Feed, LLC, 1341 Warford Street, Memphis, TN 38108, Attn: Terms of Sale Inquiry
  • Phone: 901-425-0849, 8am-5pm Central Standard Time
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