Our Easy Return Policy
Returning an item is simple and stress-free. Backed by The Hollywood Feed Promise - If your pet doesn’t love it—or if you don’t—we’ll gladly make it right. You can stop by any store, call our customer service team at 888-816-8691, or email us at [email protected] with Returns in the subject line. Any usable items are donated to our rescue partners, so your return helps other pets in need. Refunds and exchanges are always handled quickly.
Please note, shipping costs are non-refundable, and customers are responsible for return shipping, but we promise the process will be as easy and fast as possible. Shop worry-free knowing we’ve got your back—and your pet’s!
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. But we promise we'll get it to you as fast as we can!
How to Return an Item
- Visit us in-store and talk with a Feed Team member.
- Call customer service at 888-816-8691.
- Email [email protected] with Returns as the subject.
- We’ll process your refund or exchange—fast!
SHOP WITH CONFIDENCE
Our Promise
We stand by the Hollywood Feed Promise: if your pet doesn’t love it—or if you’re not completely satisfied—we’ll gladly replace it or give you a refund through our easy return policy.
As a family-owned pet supply store, our trained team puts customer care first, helping you find the perfect food, toys, or treats for your furry friends. Shop confidently knowing your pet’s happiness is our top priority!
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
See What Our Customers Have to Say!
Very pleased! Our first time here and our cashier was so helpful and friendly. I love that they value returns if your animal is picky and doesn’t like something. You can bring it back opened and they will donate it to a rescue they are affiliated with. That alone is 5 stars from me! Will definitely be returning!
They are always so friendly and helpful. And I have a very picky eater at home, so the HF policy of accepting returns on food that doesn’t work for my dog has been amazing. I got a cat bed there for my little one just yesterday
Lots of great choices. Staff super friendly & helpful. Purchase history is kept and available to help find my favorites. Accepts returns on products that don’t work out
I could not ask for a better resource for everything needed to keep my Fiona happy and healthy! The staff go above and beyond to help or answer questions. The return policy is amazing. When a customer returns food because it didn’t fit their needs, that food is donated to local rescue centers. Thank you!
Accepts returns of toys and treats that dogs don’t like. Great service.
FAQ About the Hollywood Feed Promise & Return Policy
Q: Can I return opened pet food?
Yes! At Hollywood Feed, if your pet doesn’t love it—or if you’re not satisfied—we gladly accept returns, even for opened dog or cat food. Our pet product returns policy is designed to keep both pets and owners happy.
Q: How long do returns take?
Return processing time may vary depending on your location, but we handle all requests as quickly as possible. With our easy returns pet store policy, you can shop confidently knowing your refund or exchange will be processed fast.
Q: Do you refund shipping costs?
Shipping costs are non-refundable. Customers are responsible for return shipping, but we make the process easy and hassle-free while standing by our dog food guarantee and cat food refund promise.
Q: What happens to returned items?
Any usable returned products are donated to our local rescue partners, helping pets in need. This way, your return not only ensures your satisfaction but also supports other animals in the community.
