Our Easy Return Policy
Returning an item is simple and stress-free. Backed by The Hollywood Feed Promise - If your pet doesn’t love it—or if you don’t—we’ll gladly make it right. You can stop by any store, call our customer service team at 888-816-8691, or email us at [email protected] with Returns in the subject line. Any usable items are donated to our rescue partners, so your return helps other pets in need. Refunds and exchanges are always handled quickly.
Please note, shipping costs are non-refundable, and customers are responsible for return shipping, but we promise the process will be as easy and fast as possible. Shop worry-free knowing we’ve got your back—and your pet’s!
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. But we promise we'll get it to you as fast as we can!
How to Return an Item
- Visit us in-store and talk with a Feed Team member.
- Call customer service at 888-816-8691.
- Email [email protected] with Returns as the subject.
- We’ll process your refund or exchange—fast!
SHOP WITH CONFIDENCE
Our Promise
We stand by the Hollywood Feed Promise: if your pet doesn’t love it—or if you’re not completely satisfied—we’ll gladly replace it or give you a refund through our easy return policy.
As a family-owned pet supply store, our trained team puts customer care first, helping you find the perfect food, toys, or treats for your furry friends. Shop confidently knowing your pet’s happiness is our top priority!
If your pet doesn't love it or if you don't love it, we will gladly replace or refund it.
See What Our Customers Have to Say!
We have really appreciated CJ's advice when it comes to age-appropriate chew toys for our puppy. The quality of the products in the store is high and they back it up with a great return policy.
I love this company and my local store in Tulsa. The return policy is amazing and the fact I can get dog food delivered to my home from my store, is awesome. My recent visit was a result of my "picky" Golden Retriever boycotting his food. The team member that assisted me was very helpful and gave me suggestions on why my dog might have decided he wanted something different, but from the same line of food. Overall, a great experience!
The staff is friendly and very helpful. I found what I wanted . They have a very convenient return policy in case something doesn’t work out.
I’m so glad to have Hollywood Feed just a couple miles away! The employees are amazing and actually have attended classes to learn about nutrition so they are very knowledgeable. They carry only the safest, healthiest foods and treats for my fur babies. Every time I shop here I learn something. Also there is a return policy if your fur baby doesn’t love it you can return it. They then donate to shelters what you return. They also deliver! I love everything about this company! Go there, you’ll be a forever fan too.
We stopped in Hollywood Feed to look for a new harness for our older dog. The staff was friendly and helpful. Let us know about their return policy if the harness didn’t fit. We chatted about the services they offer. We will definitely return for doggy & kitty treats
Where do I even start with how great Hollywood Feed is? First off — free same-day delivery. Then there’s their return policy: if your pet doesn’t like something, you can bring it back and they’ll donate it to animals in need. That alone makes me want to shop here…
Love Hollywood Feed and asked them to bring a store to Fayetteville. Great service, sales, and products for our fur babies! Great return policy as well. They have great beds and matching leashes, and collars. Give them a try!
FAQ About the Hollywood Feed Promise & Return Policy
Q: Can I return opened pet food?
Yes! At Hollywood Feed, if your pet doesn’t love it—or if you’re not satisfied—we gladly accept returns, even for opened dog or cat food. Our pet product returns policy is designed to keep both pets and owners happy.
Q: How long do returns take?
Return processing time may vary depending on your location, but we handle all requests as quickly as possible. With our easy returns pet store policy, you can shop confidently knowing your refund or exchange will be processed fast.
Q: Do you refund shipping costs?
Shipping costs are non-refundable. Customers are responsible for return shipping, but we make the process easy and hassle-free while standing by our dog food guarantee and cat food refund promise.
Q: What happens to returned items?
Any usable returned products are donated to our local rescue partners, helping pets in need. This way, your return not only ensures your satisfaction but also supports other animals in the community.
