You can reach our helpful customer service representatives by phone, email, live chat, or text message. Call or text 901-425-0849, email [email protected] or chat live with an agent during operating hours.

Our customer service team is available 7 days a week.
Mon – SAT: 7:30am – 7:30pm CT
Saturday: - 8am – 5pm
Sunday: 10am – 6:30pm CT

We are closed on Easter, Thanksgiving and Christmas. Other holidays may have abbreviated hours.

Our customer service team is available 7 days a week.

Mon – Sat: 7:30am – 7:30pm CT
Sunday: 10am – 6:30pm CT

We are closed on Easter, Thanksgiving and Christmas. Other holidays may have abbreviated hours.

You can cancel your order by signing into your account and viewing your open orders. You can also cancel by contacting our helpful customer service team. Your order can be canceled up to the point that it’s been packed. Once your order has been packed, please reach out to our customer service team or view our return policy for more information.

We charge sales tax for items shipped to the following states: AL, AR, FL, GA, IN, KY, LA, MS, NC, OK, PA, SC, TN, and TX.

Our stores work closely with shelters and rescue groups in each of their respective areas. For donation requests or event information, please reach out to your nearest Hollywood Feed store. Visit our Store Locator to find the store nearest you.

Privacy is very important to us. You can read our Privacy Policy for more details.

You can create an account in one of 2 ways:

1. Simply place an order. During the checkout process, you’ll be provided with the opportunity to create an account.
2. Visit https://www.hollywoodfeed.com/login and select the “Create an Account” button.

For help setting up an account, please contact Customer Service.

Creating a Hollywood Feed Account

is fast and easy. With a Hollywood Feed account, you’ll get:

• Easy setup and management of Auto Ships

• Easy Order Tracking

• One Step Checkout

• Manage multiple wish lists

To update your default shipping addresses for future orders, you can visit your Account Overview page. From there, follow the menu navigation to “Addresses”. You can add a new address and you can remove or edit existing addresses.

To update your default payment methods for future orders, you can visit your Account Overview page. From there, follow the menu navigation to “Payment Methods”. You can add a new payment method and you can remove or edit existing payment methods.

Auto Ship is a subscription service in which you can set your pet’s favorite food, treats or toys to arrive on your doorstep at the frequency you choose. Never run out, free shipping over $49, change or cancel at any time.

Shop the site as normal, select the “Create Auto Ship” button on the product detail page, choose your preferred frequency, click “Add to Cart”, complete checkout. You can add multiple products to the same frequency or set up multiple Auto Ships on different schedules.

No, there’s no membership fee, and you can cancel at any time.

We send an email 3 days prior to your Auto Ship’s scheduled shipping date. You’ll then receive another email when your order is generated, shipped and delivered. You can postpone upcoming Auto Ships up to the point that the Auto Ship order has generated.

Log in to your account

and follow the navigation to “Auto Ship”. From here, you can change your next shipping date or change your frequency. Please note that change in frequency does not automatically adjust your next ship date.

To add products to your current Auto Ship, be sure you’re logged into your account, visit the product page of the item you wish to add and click the “Add to existing Auto Ship” button.

To remove products from your Auto Ship, visit your account and select Auto Ship from the main navigation. From here, you can select your Auto Ship to remove items, or cancel the subscription.

Login to your account

and follow the navigation to “Auto Ship”. From here, you can select the payment method under “Bill To”, in order to change it to another saved method or add a new payment method.

Your payment method will be charged when the items in your order are allocated for shipment. This will generally occur on the same day that your order is shipped.

Login to your account and follow the navigation to “Auto Ship”. From here, you can select the address information under “Ship To”, in order to change it to another saved address or add a new address.

Visit your Account and select Auto Ship from the main navigation. From here, you can select your Auto Ship to remove items, or cancel the subscription by clicking the “Delete Auto Ship” button and following the prompts.

We deliver pet food, treats, toys and supplies to customers in our eligible areas. Delivery is FREE for eligible orders over $75*. Any eligible orders under $75* will incur a $5.95 delivery fee. All orders must be placed prior to 6:00 PM to be delivered same day. We strive to deliver all orders in about an hour.

*Subtotal is the transaction total prior to taxes and after other discounts have been applied.

Same Day Delivery is an expanding program and we're adding new areas as often as possible. We currently serve the following areas.

Alabama:

Autumn Chase, Birmingham, Chelsea, Harvest, Helena, Homewood, Hoover, Huntsville, Irondale, Lake Purdy, Leeds, Madison, Meadowbrook, Mountain Brook, Pelham, Vestavia

Arkansas:

Bono, Brookland, Jonesboro, Little Rock, Maumelle, North Little Rock, Paragould

Florida:

Tallahassee

Georgia:

Alpharetta, Atlanta, Augusta, Brookhaven, Buford, Cumming, Dawsonville, Decatur, Duluth, Dunwoody, East Cobb, Evans, Fayetteville, Grovetown, Johns Creek, Kennesaw, Lawrenceville, Marietta, Norcross, North Augusta, Peach Tree Corners, Roswell, Sandy Springs, Tucker, Woodstock

Indiana:

Carmel, Fishers, Indianapolis, Noblesville, Westfield, Zionsville

Kentucky:

Lexington, Nicholasville

Louisiana:

Benton, Bossier City, Shreveport

Mississippi:

Abbeville, Batesville, Brandon, Byhalia, Byram, Canton, Coldwater, Flora, Florence, Flowood, Hernando, Holly Springs, Horn Lake, Jackson, Lake Cormorant, Lamar, Madison/Gluckstadt, Nesbit, Olive Branch, Oxford, Palahatchie, Pearl, Redbanks, Richland, Ridgeland, Senatobia, Southaven, Taylor, Thaxton, Tunica, University, Walls, Water Valley, Western Hills, Whitfield

North Carolina:

Carrboro, Cary, Chapel Hill, Charlotte, Cornelius, Davidson, Denver, Durham, Fort Mill, Huntersville, Mooresville, Pineville, Raleigh, Sherrills Ford, Terrell, Wake Forest

Ohio:

Amlin, Columbus, Dublin, Grove City, Hilliard, Plain City, Powell

Oklahoma:

Bethany, Edmond, Jenks, Oklahoma City, Sapulpa, Tulsa

South Carolina:

Charleston, Columbia, Fort Mill, Greenville, Lexington, Mauldin, Mount Pleasant, North Charleston, Simpsonville, Sullivans Island, West Columbia

Tennessee:

Arlington, Ashland City, Atoka, Bartlett, Brighton, Collierville, Cordova, Covington, Drummonds, Eads, Germantown, Lakeland, Memphis, Millington, Munford, Nashville, Oakland, Piperton, Rossville

Texas:

Allen, Austin, Bartonville, Bear Creek, Brushy Creek, Cedar Park, Cedar Valley, Colleyville, Conroe, Coppell, Dallas, Flower Mound, Fort Worth, Frisco, Fulshear, Garland, Houston, Jollyville, Katy, Keller, Lakeway, Little Elm, Mansfield, McKinney, Missouri City, Murphy, Plano, Pflugerville, Prosper, Richardson, Richmond, Round Rock, Southlake, Spring, Sugar Land, Wylie

Check Eligibility here

*Military bases and some other highly secure areas may be inaccessible via Same Day Delivery due to campus restrictions. These orders will be delivered via FedEx Ground or FedEx Express.

We deliver throughout the day, 7 days a week. Deliveries typically begin within 30 minutes of the store opening. If your order is placed before 6:00 pm, we guarantee you will receive your order the same day. It may take longer to deliver everything on exceptionally busy days, but we strive to have deliveries completed in about an hour.

Same Day Delivery is FREE for all eligible purchases of $75* or more. Eligible orders less than $75* will incur a $5.95 delivery fee.

*Subtotal is the transaction total prior to taxes and after other discounts have been applied.

For FREE same day delivery, there is a minimum eligible purchase of $75*. Eligible orders less than $75* will incur a $5.95 delivery fee. Items ordered must qualify for same day delivery. Any items that are not eligible for same-day delivery will be noted at the checkout screen so alternate items can be selected.

*Subtotal is the transaction total prior to taxes and after other discounts have been applied.

No, you do not have to be home or present at work. At checkout, there will be a field where you can leave delivery instructions for our drivers. If no instructions are left, our delivery drivers will knock on the door or ring the bell when they arrive with your delivery. If no one is home to receive the order, we will leave your order near the door.

You can order online! When ordering online, be sure to select “same day delivery” as your shipping method at checkout to see which of your items qualify for same day delivery. For delivery, make sure your order is placed before 6:00 PM to qualify for same day delivery. Orders placed after 6:00 PM will be delivered on the following day.

Orders cannot be placed by phone to a store directly. If you would like to call to place an order or need assistance with your online purchase, please contact our Customer Service Department by calling us at 888-816-8691 or email us at [email protected]

Yes! Orders placed before 6:00pm, 7 Days a Week, will deliver on the same day.

Delivery not available on Easter, Thanksgiving, or Christmas.

We are happy to look into placing a special order for you. For all special orders, please call us at 888-816-8691 or come to the store.

Yes, we currently deliver frozen raw food through same day delivery only. It is best to open your package immediately upon arrival and to place the frozen raw items directly in the freezer.

Verify your eligibility for same day delivery at hollywoodfeed.com/today

Yes, there is a $5.95 surcharge for delivery of frozen items due to the packing material that we include with these deliveries. All frozen items are delivered with an ice pack and in a thermal bag to ensure product safety.

Customers must leave out a cooler bag for us to transfer the frozen items to or be home at the time of delivery to receive a refund for the frozen surcharge. Once we leave the freezer bag with a customer, we cannot take it back and issue a refund due to compliance with FDA guidelines.

The deadline for same-day delivery is 6:00 PM, 7 Days a Week. You can place an order whenever you like but we recommend placing the order before 6:00 pm to guarantee same day delivery.

Our Hollywood Feed Promise extends from our physical stores to our online shop. If for any reason you're not happy with your purchase, please email [email protected], or you can call 888-816-8691, 7 Days a week.

On occasion we are out of stock on an item that has been ordered. There are a few ways that we handle this.

For foods, we will contact you by phone and/or email to determine if you would like a different food or if you would like to wait until we get the food back in stock. Often, we can substitute a different flavor or different sized bag. If necessary, we can deliver the in-stock portion of the order on time and deliver the back-ordered product once it becomes available.

For non-food items, such as toys, treats, health supplements, etc., we will attempt to make the best substitution based on our judgement. If we are unsure of an acceptable substitution, we will contact you by phone and/or email to discuss substitutions or delayed delivery.

If you do not want an item we substituted, please call us at 888-816-8691 or email us at [email protected].

Yes, your purchase of a Frequent Feeder eligible dog/cat food item will accumulate towards your total number of purchases to qualify for the free dog/cat food item. Please be sure that you are logged into your Hollywood Feed account and select “same day delivery” at checkout. If you have any questions regarding the Frequent Feeder program or how to get enrolled, you can email us at [email protected] or call us at 888-816-8691.

We are happy to answer any questions you have. Please call us at 888-816-8691 or email us at [email protected].

Standard Shipping is FREE for orders over $49.00. Orders under $49.00 are charged a $5.95 shipping fee.

Same Day Delivery services (where available) are FREE for orders over $75.00. Orders under $75.00 are charged a $5.95 delivery fee.
For expedited shipping options, please contact Customer Service.

For transit times, please see our Shipping Details.
You can learn more about Same Day Delivery at www.hollywoodfeed.com/today

For standard shipping, transit times can vary based on location. Visit www.hollywoodfeed.com/shipping to see our transit map.

Same Day Delivery orders, (Where Available), deliver in about an hour.

Orders can be tracked by following the tracking link in your shipping confirmation email or by logging into your account and viewing your order under your order history section.

Standard Shipping Orders are generally delivered by FedEx, though we may occasionally ship through other carriers.

Same Day Delivery orders (where available) are delivered by Hollywood Feed employees in Hollywood Feed vehicles.

No, you’re not required to be home for delivery.

We do ship to P.O. boxes. Orders to P.O. Boxes may be delayed by 1 to 2 days.

We do not currently ship to APO/FPO addresses or international addresses.

In the event that you are unable to locate your package after it's been marked as delivered, or your package can not be located after it has left our facility, please contact our customer service team. They will reach out to the carrier to open and trace and get you taken care of as quickly as possible.

Due to some state laws and/or shipping restrictions we are not able to ship certain items. Reach out to our customer service team for more details on a specific product.

Look for your pet’s favorite food, treats, or supplies by using the search feature or our menu. Add any that you wish to purchase to your cart, proceed to checkout and fill in the required information.

You can also contact our customer service team to place an order.

Checkout is fast and easy. You’ll need a shipping address, an email address, and a payment method. That’s all!

We accept all major credit cards, Hollywood Feed Gift Cards and any credits applied to your account.

Our Hollywood Feed Promise ensures that if your pet doesn’t love it, or if you don’t love it, we’ll replace or refund it. If you’re unsatisfied with your purchase, please contact Customer Service for a refund or exchange. You can view our return policy here.